Model Optimalisasi Proses Bisnis Jasa Pengiriman Ekspres Berbasis Lean Logistics untuk Meningkatkan Keunggulan Kompetitif
DOI:
https://doi.org/10.47065/arbitrase.v6i3.3061Keywords:
Business Process Optimization; Express Delivery Services; Logistics; Lean Logistics; Value Stream Mapping (VSM); Process Activity Mapping (PAM)Abstract
This study aims to optimize the business process of express delivery services by applying a lean logistics approach at Gerai Multiekspres. The research employs a case study method with a triangulation approach. Data collection techniques include document review, interviews, and direct observation. The business process in the express delivery industry consists of collecting, processing, transporting, and delivery (C-P-T-D). In practice, express delivery services often face problems related to long delivery times, which can reduce customer satisfaction and decrease shipment volume, ultimately affecting the company’s competitiveness and competitive advantage. One approach to improving efficiency, reducing waste, and enhancing service quality with a focus on customer satisfaction is the implementation of lean logistics principles using tools such as Value Stream Mapping (VSM) and Process Activity Mapping (PAM). This study identifies waste within the existing business processes and proposes improvements to reduce lead time and enhance operational efficiency. The results of the Current State Value Stream Mapping (VSM) indicate a lead time of 12 hours (720 minutes) with a Value Added Time of 1,440 minutes and a total process time based on Current Process Activity Mapping (PAM) of 2,160 minutes. The optimization of the express delivery business process using the lean logistics approach shows a significant reduction in processing time. The Future State Value Stream Mapping (VSM) shows a lead time of 9 hours (540 minutes) with a Value Added Time of 1,200 minutes and a total process time based on Future Process Activity Mapping (PAM) of 1,740 minutes. Based on the calculation results, the overall efficiency improvement between the current state and future state indicates a process optimization of 420 minutes. This study contributes to the development of lean logistics implementation in the express delivery service industry through the integration of Value Stream Mapping (VSM) and Process Activity Mapping (PAM) to identify waste and design more efficient business process improvements.
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